Deciding and Buying
The importance of the role of the retailer was highlighted throughout the researching process, to help support and reassure buyers and remove complexities often experienced. But the relationship with the retailer can not be overestimated when buyers get to the deciding and buying stage.
Information from the dealer is one of the key influences of decision making for both personal buyers and SMEs.
And while helpful sources differ slightly between SMEs and personal buyers, speaking to a helpful dealer is one of the things to help buyers move further along the buying process
Most buyers want a van that is within 100 miles, although many were willing to travel even further for a good deal, to get the van they want quicker or to visit a respected dealer.
To hear the results of our commercial vehicle mystery shopping and find out more about how you can help to build the relationship with buyers to keep them for future years, watch our Van Buyer Report webinar.