Terms and Conditions

Vehicle Moves Terms and Conditions

  1. About These Terms

    1. These terms of use set out the rules for the use of the Vehicle Moves platform which is made available at Auto Trader’s digital customer ‘Portal’ platform or such other website or portal as determined by Auto Trader Limited from time to time (“Platform”). Use of our Platform is to enable those businesses requiring vehicles to be moved (“Customers”) to publicise those requirements on our platform to logistics providers who are registered on the Platform to bid for each job (“Suppliers”).
    2. Our role is only to make the Platform available for your use and we are not party to any contract between Customers and Suppliers. We are not responsible for the performance of any of the vehicle movements or other services arrangements entered into between the parties using our Platform.
    3. By using our Platform, you confirm that you accept these terms of use and that you agree to comply with them. These terms of use apply to your usage of the Platform (including those terms specifically applicable to your subscription to an account as a Customer or Supplier) to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
  2. Section 1: General Terms of Platform Use

  3. Information About Us

    1. The Platform is owned by Auto Trader Limited (“We”, “our”, “AT”). Auto Trader Limited is registered in England and Wales under company number 03909628 and has its registered office at 5th Floor, 1 Tony Wilson Place, Manchester, Lancashire, M15 4FN. Our VAT number is GB 614 8918 20.
  4. Changes To These Terms

    1. We may revise these terms of use at any time by amending this page. Display of the modified terms of use shall be deemed notice to you. It is your responsibility to check this page from time to time to take notice of any changes we have made, as they are binding on you.
  5. Access

    1. Access to our Platform and any services we provide via our Platform is permitted on a temporary basis requiring you to hold a current account subscription. We reserve the right to suspend, withdraw or amend the services we provide on our Platform without notice.
    2. From time to time, we may restrict access to some parts of our Platform, or our entire Platform, to users who have an account registered with us. We will not be liable to you if for any reason our Platform is unavailable at any time or for any period.
    3. You are responsible for making all arrangements necessary for you to have access to our Platform. The Platform is intended for use only by those who can access it from within the UK. If you choose to access the Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
    4. You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  6. Availability

    1. We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted.
    2. You are solely responsible for evaluating the suitability of any downloads, text or programmes available through this Platform.
  7. Data Protection

    1. Any information about you will be processed in accordance with our Privacy Policy which is located at https://www.autotrader.co.uk/privacy-policy. By using our Platform, you consent to the processing of your data in such manner and you warrant that all data provided by you is accurate.
    2. Like most interactive websites, our Platform uses cookies to ease the retrieval of user details for each visit. Cookies are used in some areas of our Platform to enable the functionality of this area and ease of use for those people visiting. Please view our Cookie Policy at https://www.autotrader.co.uk/cookie-policy for more information.
  8. Intellectual Property Rights

    1. We are the owner or the licensee of all intellectual property rights in our Platform, and in the material we publish on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Redistribution or republication of any part of this Platform is prohibited, without our written consent.
    2. Nothing in these terms grants you any legal rights in the Platform other than as necessary to enable you to access the Platform. You agree not to adjust, to try to circumvent or delete any notices contained on the Platform (including any intellectual property notices).
  9. Content On Our Website

    1. Whenever you make use of a feature that allows you to upload content to our Platform, or to contact other users of our Platform, you must use our site only for lawful purposes. You may not use our Platform:
      1. in any way that breaches any applicable local, national or international law or regulation;
      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      3. for the purpose of harming or attempting to harm minors in any way;
      4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
      5. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    2. You also agree not to access without authority, interfere with, damage or disrupt:
      1. any part of our Platform;
      2. any equipment or network on which our Platform is stored;
      3. any software used in the provision of our Platform; or
      4. any equipment or network or software owned or used by any third party.
    3. Any content you upload to our Platform will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
    4. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platform constitutes a violation of their intellectual property rights, or of their right to privacy.
    5. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platform. Furthermore, we cannot promise that the Platform will be fit or suitable for any purpose. Any reliance that you may place on the information on the Platform is at your own risk.
  10. Disclaimer, Exclusions and Limitations

    1. We shall not be responsible to you for any communication sent by email which is either received late or not received at all. This includes but is not limited to job acceptance emails, job cancellation emails, job change emails, general business emails.
    2. Given the nature of our role in the relationship between Supplier and Customer (as further described at Clause 13 below), we accept no liability in connection with a breach of these terms of use by any Supplier or Customer. In accordance with Clause 13, the transactions made between Suppliers and Customers using the Platform are made at their own respective risk and responsibility.
    3. To the extent permitted by law we hereby expressly exclude:
      1. All conditions, warranties and other terms which might otherwise by implied by statute.
      2. Any liability for any indirect or consequential loss or damage incurred by any user in connection with our Platform or in connection with the use, inability to use, use of or reliance on any content displayed on the Platform or results of the use of our Platform, any Platforms linked to it and any materials posted on it, including without limitation any liability for:
        1. loss of income or revenue;
        2. loss of business;
        3. loss of profits or contracts;
        4. loss of anticipated savings;
        5. business interruption;
        6. loss of goodwill;
        7. wasted management or office time; and
        8. any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    4. Our liability to you shall be limited as follows:
      1. If you are a Customer, our liability in respect of any job listing shall be limited to the winner’s fee received by us in respect of such job; and
      2. If you are a Supplier, our liability shall be limited to the aggregate of the subscription fee and winner’s fees paid or payable in the calendar month during which the liability arises.
    5. The exclusions and limitations under clauses 9.2, 9.3 and 9.4 do not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
    6. You agree to indemnify us against all losses, expenses, costs or other damage sustained by us as a consequence of your breach of these terms.
  11. Links to and from Third Party Sites

    1. We do not monitor or review the content of other party’s websites which are linked to or from this Platform. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material.
    2. Please be aware that we are not responsible for the privacy practices, or content, of these websites. We encourage our users to be aware when they leave our website and to read the privacy statements of these websites.
  12. Section 2: Terms Applicable to Account Holders

    The terms of this section form the basis of the agreement that you enter into with us, Suppliers (where you subscribe to a platform account as a Customer) and Customers (where you subscribe to a platform account as a Supplier) in order to open a Customer or Supplier account.

  13. Account Registration

    1. Only those in a position to form legally binding contracts under English law may register for an account. Registration is not open to individuals. If you are an individual registering an account on behalf of a business, you represent that you have the authority to bind the business to these terms.
    2. Responsibility for the security of any passwords issued rests with you and you are responsible for all actions taken with your user name and password. You must not disclose your username or password to any third party.
  14. Jobs

    1. AT do not guarantee access to set volumes of job listings per month, nor access for Suppliers to all Customer networks but will endeavour to facilitate access where reasonably possible. Each Supplier acknowledges however that access to a Customer network is subject to the Supplier accepting and adhering to the Customer’s service levels.
    2. Users of the platform involved or interested in the same transaction may not contact each other prior to a bid ending. All contact information will be emailed once a bid is successful. Once the vehicle has arrived at the arranged destination the Supplier shall indicate that the job is complete on its account to inform the Customer of the delivery.
  15. Our Role

    1. The purpose of our Platform is to facilitate the movement of vehicles between locations to meet the needs of individuals and organisations within the motor trade and logistics industries, by providing a platform in the market place where they can be introduced and communicate. Customers can contract with Suppliers to conclude transactions which have been facilitated via the Platform. Unless otherwise agreed by us in writing, we are in no way involved in such transactions.
    2. We hold no control over the quality, safety, or legal aspects of the transactions that are made through the Platform nor do we hold any liability on the transport of any vehicle. It is the responsibility of both the Customers and Suppliers to negotiate the terms of the transaction.
    3. We are not obliged to assist in any disputes between any Suppliers and Customers. We may, however, at our sole discretion take action (including for breach of contract) against any Customer or Supplier that fails to comply with these terms.
  16. Suppliers - Your Role & Responsibilities

    1. A Supplier registering for a logistics account agrees and undertakes that:
      1. it enters into these terms in the course of its business, ensuring its full capacity to meet and carry out its obligations under these terms;
      2. it understands and agrees to its responsibilities under the applicable laws concerning the protection of personal information, including the Data Protection Act 2018, the Privacy and electronic Communications (EC Directive) Regulations 2003 and 2011 and the General Data Protection Regulations (GDPR), this includes any amendments or updates to existing or future regulations;
      3. all information and documents provided as part of its registration as a Supplier with AT are complete and accurate and it will inform AT of any changes to such information in writing immediately;
      4. all information it provides in connection with listings on the Platform, including any quote, is complete and fully accurate;
      5. it shall perform any jobs secured via the Platform in accordance with the request and any additional reasonable requirements communicated to it in writing or phone by the Customer and/or AT;
      6. it shall not rely on any automated emails sent, including but not limited to, job acceptance, job completion, job cancellation emails, but shall use them in conjunction with information in its account;
      7. it shall read thoroughly and strictly follow any requests or procedural actions noted in the delivery notes section for each job. Failure to do so may result in the delay or non-payment of invoices;
      8. it shall read, sign and store copies of all relevant Customer service levels and comply with those service levels;
      9. it shall not subcontract any job in whole or part, or re-list any job on any third party websites or logistics system;
      10. it shall carry out each job in accordance with all applicable laws and regulations, including health and safety legislation and compliance with HSE (Health and Safety Executive) and DVSA (Driver & Vehicle Standards Agency) guidance;
      11. it shall comply with all rules, regulations and statutes in relation to goods vehicle operators licensing and tachographs where applicable;
      12. it shall display trade plates on all vehicles;
      13. it shall not, nor shall any personnel, smoke in or near to any Customer vehicles;
      14. it shall employ personnel who are suitably qualified and experienced to perform the tasks assigned to them and in sufficient number to ensure that its obligations under these terms are fulfilled;
      15. it has in place all necessary licences for the operation of its business and provision of the job and shall provide evidence of such licences to the Customer and/or AT immediately upon request;
      16. it has in place and shall maintain such insurances with reputable insurers against those risks and to the extent that is usual for a transport supplier of its size and sufficient to cover the liabilities accepted under these terms. The Supplier shall provide evidence of such insurances to AT on request and ensure that these are updated upon each renewal and change to the insurance policies so that at all times AT holds an up to date copy of such insurances;
      17. it shall perform each job with reasonable skill and care in accordance with the commercial practices and to the standard expected of a competent and experienced provider of such services;
      18. it shall, as often as is possible, pick up and deliver vehicles on the dates specified on the job listing;
      19. it shall not less than 24 hours before each scheduled vehicle pick up speak with a representative of the Customer with sufficient authority to organise the collection of the vehicle, and obtain confirmation that the vehicle will be ready for collection at the scheduled pick up time;
      20. it shall ensure that it has adequate processes in place for vehicle storage, trade plate storage, and secure vehicle storage to prevent theft or damage when the vehicle is left unattended at any point;
      21. it shall, for every job, ensure a proof of collection and proof of delivery is issued, signed by relevant personnel and uploaded to each job, using paper, or electronic methods, depending on the Customer’s specific requirements;
      22. it shall not, use any vehicles for personal use or for driving to other vehicle collections. Mileage will be checked against the job listing mileage, and any excessive additional mileage may result in invoices not being paid;
      23. it shall notify the Customer and AT of any accident, damage or breach of provision relating to any job being carried out, immediately upon becoming aware of it. Such notification shall include all the relevant information to enable AT and the Customer to investigate the matter fully;
      24. it shall inform AT if, when undertaking a job, it receives any penalty charge notice, including but not limited to parking fines, congestion charges, tolls or bus lane infringements;
      25. it shall, where applicable, pay any fine within the statutory time period to avoid penalty escalation or legal action;
      26. it shall use its best endeavours to support and assist AT in any claim it brings against the Customer in connection with a job, including providing all requested information and documents;
      27. it shall send invoices to the correct Customer or AT dependant on the job type, and within a timely manner, including AT job listing IDs and vehicle registrations;
      28. it shall make AT aware of any change in its VAT status, i.e. becoming VAT registered, immediately as this is required for self-billing and invoicing purposes;
      29. it shall not 'withhold' vehicles deliveries for ANY reason. Failure to deliver vehicles or to 'maintain guardianship' of them due to disputes either with AT or Customers may result in a Supplier’s AT account being suspended or terminated;
      30. it shall not allow anyone other than its employees or personnel to access or transport any Customer vehicle in its possession or under its control; and
      31. it shall not permit any employees or related personnel to be abusive either verbally or physically to any AT employee or those of any Customers. Any instances of doing so may result in your AT account being suspended or terminated.
  17. Customers - Your Role

    1. A Customer registering for a dealership account agrees and undertakes to both AT and any Supplier that:
      1. all information and documents provided as part of its registration as a Customer with AT is complete and accurate and it will inform AT of any changes to such information in writing immediately;
      2. it has full capacity to meet and carry out its obligations under these terms;
      3. it understands and agrees to its responsibilities under the applicable laws concerning the protection of personal information, including the Data Protection Act 2018, the Privacy and electronic Communications (EC Directive) Regulations 2003 and 2011 and the General Data Protection Regulations (GDPR), this includes any amendments or updates to existing or future regulations;
      4. all information it provides when listing and in connection with the job, including within any change or amend requests, is complete and accurate;
      5. it shall not duplicate jobs or list jobs for quote purposes only and then cancel;
      6. it will endeavour to make AT aware immediately of any cancellation/change requests for a job, bearing in mind the AT office hours are Monday – Friday 9am – 5pm (excluding Bank Holidays);
      7. it shall pay the Supplier the price of the job in full if a job is cancelled less than 24 hours prior to the earliest collection date and time specified on the job listing, or otherwise if a job is not ready by the earliest collection date and time specified on the job listing;
      8. it shall ensure that each vehicle is ready to collect on the date and at the time specified on the job listing;
      9. it is not aware of any issues which may affect the ability of a Supplier transporting any vehicle in the manner requested;
      10. where it requests that a vehicle is to be driven to a specified delivery location (“driven plate move”), each vehicle is fully roadworthy;
      11. it shall sign a proof of collection/delivery form provided by the Supplier upon collection/delivery of each vehicle;
      12. within 1 (one) business day of delivery, it shall report any issues with the job;
      13. where applicable, it shall comply with the terms of access and cancellation as set out in these terms;
      14. it will regularly check its account activity by logging into its AT account;
      15. it shall pay Suppliers for jobs properly performed and completed;
      16. it shall deal directly with the Supplier in relation to any damage, accidents or invoicing queries ensuring AT are kept aware and up-to-date with any relevant information for insurance purposes;
      17. it shall use its best endeavours to support and assist AT in any claim it brings against the Supplier in connection with a job, including providing all requested information and documents;
      18. it shall make its service levels available to Suppliers reasonably in advance of a job listing;
      19. it understands and accepts that AT is not liable for any damage to vehicles or cost of repair for any damage caused during collection, transit or delivery (see ‘Our Role’ section); and
      20. it shall not permit any employees or related personnel to be abusive either verbally or physically to any AT employee or those of any Suppliers. Any instances of doing so may result in your AT account being suspended or terminated.
  18. Payment

    1. Each Supplier is charged a monthly subscription fee along with a variable winner’s fee for each completed job secured via the Platform. Information on the scale of these charges is made available by AT at the time of each transaction shown on the job listing and may be amended at our absolute discretion. Invoices detailing these charges will be sent via email on a monthly basis and payment shall be made by direct debit by the due date specified on such invoices.
    2. No subscription fee shall be due from a Supplier during the first month of subscription however once the first month ends, payment of the subscription fee will become due.
    3. All fees are subject to VAT at the prevailing rate.
    4. Payment terms for jobs shall be agreed between the Customer and the Supplier.
    5. We reserve the right to change the payment details at our absolute discretion.
  19. Cancellations

    1. Accounts. A Supplier may terminate its account at any time by giving 30 days’ notice in writing to AT. If at the time of giving notice to terminate the Supplier has any pending jobs on its account, notice to terminate shall take effect no earlier than the date that all the Supplier’s jobs have been completed. The Supplier shall not bid for or accept any jobs after giving notice to terminate its account.
    2. Transactions. After a quote for a job from a Supplier has been accepted by a Customer, an agreement has been made between those parties incorporating the obligations imposed on the Customer and the Supplier under these terms, unless otherwise agreed between the Customer and the Supplier. Neither of these parties may cancel, delay, withdraw nor abort this job unless agreed by both parties in writing. We do not take responsibility once the job is accepted via the Platform.
    3. Where a job is terminated after acceptance of a quote, or is cancelled less than 24 hours prior to the earliest collection date and time specified on the job listing, or otherwise if a job is not ready by the earliest collection date and time specified on the job listing, the full price of the job shall still be charged to the Customer.
  20. Confidentiality

    1. During the course of your account subscription we may disclose to you, or you may otherwise learn of or discover information relating to our business, affairs, processes, customers, clients or suppliers. You hereby agree that any and all of this information is confidential and shall be our sole and exclusive property. Any disclosure of our information to a third party is strictly prohibited. You shall not use our confidential information for any purpose other than to exercise your rights and perform your obligations under or in connection with your account.
  21. Termination or Suspension of Account

    1. We reserve the right to reject, terminate or suspend your account, or otherwise restrict your access to our Platform at any time for any reason and without notice to you.
    2. If your account is rejected, terminated or suspended, or otherwise restricted you may appeal our decision by submitting a written statement stating the reasons why your account should be approved or reinstated. Your appeal may be reviewed at our discretion and any determination as to your reinstatement will be at our sole discretion. We are not obligated to give you any reasoning as to our decision, which shall be final.
  22. Applicable Law

    1. These terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law and subject to the exclusive jurisdiction of the English courts.