We all know first impressions count. The initial conversations you have with a prospective car buyer via Chat can set the tone for all future interactions with them.
Here we outline the conversational techniques that we’ve been using successfully in our own Chat centre since 2013.
The suggestions are based on our own experience and customer feedback, which has given us clear insight into which approaches work well. Although it focuses on Chat, most of the principles apply to telephone or face-to-face conversations too. Our best practice hints and tips are for guidance only. It's important that you use your own personal style to make the very best of your customer interactions.
Click here to read our full guide on how to get the very best out of your chats.