Everything you need to know about Guaranteed Part-Exchange

We’re developing Guaranteed Part-Exchange to help you convert more sales and source stock more cost-effectively. It’s still early in the products development, so it’s not quite the finished article yet. But we didn’t want to hold something back that could help you convert sales whilst restrictions are set to continue due to the pandemic. Because it’s still being developed, we’d love to hear your feedback on what we can do to make it better. This is just the beginning. We’ll continue building in new improvements based on your feedback.

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Introduction to guaranteed part-exchange

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Your feedback and what’s next

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How it works

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How to create a new deal

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How consumers use GPX

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How to manage a deal

Upcoming webinars

We’ll use these sessions to provide you with detailed updates on the products development.

Please add these dates to your diary.

  • 17 December

Tell us your feedback

To provide us with feedback about the product, please email the product development team directly via gpxfeedback@autotrader.co.uk or alternatively contact your account manager.

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Frequently Asked Questions

Guaranteed part-exchange (GPX) is a new proposition that we are currently testing with an exclusive group of retailer partners. It enables a potential buyer to visit a retailers’ advert and get a guaranteed price for their part-exchange, subject to them accurately appraising the vehicles condition. When doing the deal, the retailer can choose to keep the part-ex or dispose of it through the underwrite service, making it risk free for the retailer.

Research shows that 1 in 3 sales break down because of disagreements over the value of a part-exchange. That’s a lot of lost sales. Retailers have also told us that attracting high quality buyers who convert quickly is the biggest priority for their business. Whilst sourcing stock cost effectively is a challenge for many retailers. This proposition aims to help reduce those pain points for retailers in a completely risk-free way – the valuations are completely underwritten by our partner Manheim. So if there are any cars you don’t want to keep – you can dispose of them for the guaranteed price (subject to the condition and history being as described).

Click here to view this step by step guide on how it works from start to finish.

Manheim is the underwriter and our partner for this proposition. They are part of Cox Automotive; the world’s largest automotive service organisation.

The disposal underwrite service is completely optional. It’s up to you which route you use to dispose of vehicles. This service simply gives you a fast and risk-free way to dispose of vehicles, to help keep your cash flow moving.

Yes you can, you would do this by creating a new deal within portal and proceeding as normal. Note - currently you are unable to add customer details when creating a new deal but this is coming in early 2021.

We’re currently developing the product with a number of retailers. If you’d like to be an early adopter and start benefitting now, just contact your account manager or call us on 0345 111 0002.

Click here to view this step by step guide on how it works from start to finish.

If the customer has started a guaranteed part-ex deal via Auto Trader, retrieve their deal in Portal in either your leads or deals areas. You can search by their name, VRM or reference number. You can manage their deal within Portal by reviewing their appraisal and making any necessary amends based on your physical appraisal. You can use this tool digitally or print off a paper copy. Once you’re happy, progress the sale as you normally would. Once the deal is done, complete the deal in Portal.

We’ve created an appraisal tool in Portal that is consistent with the condition questions asked to the customer when they complete the appraisal online. Retrieve the customer’s deal by entering their unique reference code, VRM or name within the leads or deals areas. Use the appraisal tool in Portal (either digitally or print off a paper copy) to consistently appraise the part-ex. Walk around the vehicle and check each section detailed in the appraisal tool. We’d recommend you do this with the customer for maximum transparency.

As part of the process for handling these buyers, you must verify the appraisal of the car’s condition when the customer visits your forecourt. We’ve created an easy to use appraisal tool that’s consistent with the way the customer appraised their car online. For added transparency, we’d recommend you complete this appraisal with the potential buyer. If during the physical appraisal you identify differences to what the consumer has declared, simply amend it in the system and it will recalculate the guaranteed price (if applicable).

You should appraise the vehicles condition using the appraisal tool in Portal, which is consistent with the way the customer appraised their car online. We’d recommend you do this with the customer for total transparency. If you need to declare any instances where the customer hasn’t accurately appraised any areas of their car, simply enter any damage they’ve missed into the appraisal tool and it will automatically generate a new price based on your appraisal.

Use Retail Check on the part-ex to check the consumer demand and potential profit margin on the vehicle in your local area. You can also check the vehicles history using Vehicle Check in Portal.

Manheim is the underwriter and our partner for this proposition. They are part of Cox Automotive; the world’s largest automotive service organisation.

Once you’ve completed the deal in Portal, click on the ‘dispose to Manheim’ button, which will take you over to Manheim disposal process. They’ll direct you through a step by step process to confirm the vehicles condition. Once completed, Manheim will arrange collection and payment for the vehicle within 5 days.

If you choose to dispose of a part-exchange using the underwrite service, the car will be collected and you’ll be paid for it within 5 days after your submission has been approved by Manheim. This is subject to no changes needing to be made when Manheim do the physical inspection.

The payment will appear as 'Manheim' on your statement.

Manheim will carry out their own inspection of the vehicle to ensure everything is correct. The terms of use state that you must appraise the vehicle to the best of your ability and when you initiate the disposal with Manheim, you will need to upload any evidence. If there happens to be a disparity, you will have the option to rectify the stated damage. There will be a dispute process that will be followed to protect yourselves and Manheim.

Disputes process: Submit appraisal > Manheim review > Status decision > Disagree > Phone conversation with Manheim > Decision on keeping or disposing car - if you want it back, you can collect it from the nearest auction house or get it delivered for a fee.

Once you choose to dispose, you will be taken into Manheim's eVA system to provide additional details and images to support the condition of the vehicle.

They will review the information you provide in the same way that you have.

Manheim will then communicate via a status change in eVA their assessment of the part exchange. You should check eVA regularly to see when it has been updated. All being well, Manheim will then look to arrange collection and payment which they will do over the phone with you.

Once everything is arranged, Manheim will determine the best collection method / vehicle to deploy. This will be decided depending upon the location of pick up and other potentially influencing factors.

To dispose of a vehicle via Manheim, you must be in receipt of the updated V5c document. Therefore, the private plate retention must be completed, and you must have access to the necessary documentation upon submission for disposal.

Any accessories included with the car must be present before you make the disposal submission to Manheim. If anything is missing, please appraise the car within Portal on that basis if you want to submit the disposal immediately. Otherwise, please wait for the accessory to be provided by the customer before submitting it for disposal.

All documented service history must be present before you submit the car for disposal. If you don’t have the service history, either wait for the customer to provide it or make it clear in the Portal appraisal that service history has not been provided.

If it’s not got a full-service history, you’ll need to update that in the Portal appraisal. It’s full service if it’s kept within the schedule. Manheim will allow a small leeway for cars outside of warranty but if it’s missed significantly then it’s not full service.

The vehicle must be road legal and test driven before it is submitted for disposal to Manheim. It is your responsibility as the retailer to ensure any vehicle you take in as a part-ex and handover to Manheim is road legal and test driven.

If you need any support with disposing of vehicles through this process, please contact the Manheim guaranteed part-exchange disposal team via email gpx.dealerservices@coxauto.co.uk

Yes, if its visible then please identify it within the Portal appraisal of the vehicle, unless you want to correct it yourself before you submit it for disposal.

The terms and conditions that the vehicle must have been owned by the customer for at least three months before they part-exchange it with you. If you are unsure when appraising the vehicle, please get in contact with Manheim before you agree to take in the part-exchange. As always when taking in a part-ex, you should carry out all the requisite checks and Manheim may ask you to provide them in some instances. This may include a main retailer invoice and supporting evidence of funds. Manheim will work with you in any complicated scenarios such as ex-company cars, bereavements and others to help ensure the process is as smooth as possible for you.

Yes, if you have repaired any defects to a good standard or sourced any missing items then Manheim will be happy to revalue the vehicle to reflect these changes. Please remember that the vehicle will be inspected when it arrives at Manheim, so the repairs must be done properly to ensure you receive the value you are expecting.

See terms and conditions