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Engage with consumers that want to talk, when they want to talk. 

84% of consumers are more likely to search outside of working hours. With Live Chat you can talk directly to buyers at a time that suits them.

Introducing Live Chat

Engage with consumers that want to talk, when they want to talk – whilst they’re actually looking at your cars. Consumers are searching when your dealership is closed. Our Chat product allows you to talk to them earlier in the buying cycle via a method of communication that they’re highly engaged with. 

Why Use Live Chat

Our research shows that 78% of consumers are searching after 6pm, and 74%are willing to make an enquiry out of working hours. It’s predicted live chat will grow 400% as a preferred customer digital engagement channel from 2015 to 2018. Beat your competition and capture those leads when your dealership is closed or answer queries using our service to further improve customer service.

Sign up for FREE

With our Auto Trader packages, more value now comes as standard. With the requirements of your customers constantly changing, we are focussed on making sure that our customers have the best tools to compete more effectively. If you’re already an Auto Trader customer, you can sign up to use Chat now, at no extra cost. 

To switch on Chat, simply access your Portal account by clicking here, select ‘Live Chat’ in the Account Tab, complete the form and submit your details then check your inbox for an email from ‘Contact At Once’ and complete your set up. 

Best Practice

We all know first impressions count. The initial conversations you have with a prospective car buyer via Chat can set the tone for all future interactions with them. That’s why we’ve put together a best practice guide based on the conversational techniques that we’ve been using successfully in our own Chat centre since 2013.

The suggestions are based on our own experience and customer feedback, which has given us clear insight into which approaches work well. Click here to learn how to get the very best out of your chats.